Course Objectives This course has several objectives. In addition, each unit has specific objectives. The unit objectives can be found at the beginning of each unit. You may want to refer to them during your study of the particular unit to check on the progress you are making. You should always look at the unit objectives after completing a unit. In this way, you can be sure that you have covered what is required of you in that unit. On successful completion of the course, you should be able to: 1. Explain the meaning of and define conflict; 2. Understand what is meant by conflict resolution; 3. Distinguish between mutual gains and competitive negotiation tactics; 4. Understand what conflict transformation is; 5. Explain what conciliation and mediation means; 6. understand the meaning of arbitration and litigation; 7. Be familiar with the major strategies of conflict resolution; 8. Understand what we mean by negotiation and its various processes and approaches; 9. Be familiar with the essentials of bargaining; 10. Outline the advantages and disadvantages of Alternate Dispute Resolution; 11. Appreciate the importance of communication in conflict resolution. Working Through This Course To complete this course you are required to read the study units, and read recommended books. Each study unit contains a self-assessment exercise, and at some points in the course, you are required to submit assignments for assessment purposes. At the end of this course is a final examination. Stated below are the components of the course and what you are expected to do. Course Materials Course Guide Study Units Textbooks and other Reference Sources Assignment File Presentation In addition, you must obtain the text materials. They are provided by the BIOU. You may also be able to purchase the materials from the bookshops. Please, contact your tutor if you have problems in obtaining the text materials.